For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.
The product can be returned or exchanged in the following cases only:
You are always welcome to exchange or refund any item(s) purchased online within 3 days of receiving your product, provided the product is faulty or different from what was ordered originally. Once the issue is deemed valid our Returns Team will share a Consignment Number with you through which you can return your product along with the Company’s packing i.e. Flyer and the Box to your nearest Leopards Courier Centre (LCS). For more details please visit Return Process.
All the mobile phones sold at Priceoye.pk are backed by a 1-year brand warranty. Please see below for information about cases in which Priceoye accepts returns.
Please note that any type of claim must be made within three days of receiving the product by launching a complaint on your Priceoye account.
While most of our accessories come with 6 month to 1-year Warranty, some return duration may vary.
For information about cases in which we accept returns based on the warranty please see below.
We accept returns for earbuds in the following cases.
We accept returns for smartwatches in the following cases.
To register your complaint for a different or faulty product please log into your Priceoye’s account.
https://priceoye.pk/accountHover on the dashboard.
Click Complaints and add all details about your complaint.
Please note that the return cannot be processed if your complaint contains insufficient details.
If a defect is determined within the 3-days Return Window, a replacement of the same model will be provided at no additional cost.
If no defect is confirmed or the issue is not diagnosed within 3 days of delivery, you will be directed to a brand service center to resolve any subsequent issues.